Privacy Policy

MCDot respects your privacy. This Privacy Policy explains how Express Compliance LLC (together, “MCDot,” “we,” “us,” or “our”) collects, uses, shares, and protects information through the MCDot website, customer account portal, and the filing services we provide (together, the “Service”), as well as through phone, email, text, and other communications with our staff. This policy is part of our Terms & Conditions. By using the Service or providing your information to us, you agree to the practices described here.

This policy does not apply to websites or services run by others, including FMCSA, the UCR Plan, or other government systems you may use while completing a filing. Those are governed by their own privacy policies.

1. Information We Collect

Information you provide to us. When you place an order, create an account, or contact us, we collect information such as:

• Your name, email address, phone number, and mailing and business addresses
• Your business's legal name, entity type, USDOT and MC numbers, and company officer details
• Your Employer Identification Number (EIN) or Social Security Number (SSN), where a filing requires it
• Operational details such as cargo types, hazardous materials, fleet size, drivers, and mileage
• Your signature on the certification and authorization you sign for your order
• Your account login details and the messages you send us through our website, email, or account portal
• Payment details, which are entered on and handled by our payment provider (Commas), which acts as merchant of record. We never see or store your full card number.

Providing information is voluntary, but if you choose not to provide what a filing requires, we may not be able to complete your order.

Information collected automatically. When you visit the Service, we and our service providers automatically collect information such as your IP address and the approximate location it indicates, your browser and device type, the page that referred you, the ad you clicked to reach us, the pages you view, the buttons you click, how long you stay, and which application steps you complete.

Information from other sources. We may obtain information about your business from public government records, such as FMCSA's carrier census, to prefill your filing and check it for accuracy. We also receive payment confirmations from our payment provider and ad-performance information from advertising partners such as Google.

2. How We Use Your Information

We use the information we collect to:

• Prepare, review, and submit the filings you order, and confirm details with you
• Process payments, verify identity, and prevent fraud
• Send you order confirmations, status updates, reminders about steps we need from you, and filing results
• Remind you if you start an order but don't finish checkout
• Respond to your questions and provide customer support
• Operate your account and keep a record of your orders and messages
• Measure how our website and advertising perform, and improve the Service
• Protect the security and integrity of the Service
• Meet our legal, tax, accounting, and record-keeping obligations, and enforce our Terms

We do not send marketing newsletters, and we do not sell your information.

3. How We Share Your Information

We share information only as needed to provide the Service, including with:

• Government agencies. The agencies you ask us to file with, such as FMCSA and the UCR Plan. Information filed with FMCSA may become part of public carrier records.
• Process agents. A blanket process agent, if you order a BOC-3 filing.
• Service providers. Companies that help us run the Service, such as hosting and database providers, our payment provider (Commas), email delivery, our text message provider (Twilio), and analytics and advertising providers (Google). These providers may use your information only to perform services for us and are required to keep it confidential.
• Our affiliates. The companies that operate MCDot, including Express Compliance LLC, which may be listed as your service provider in FMCSA systems.
• Legal and safety reasons. When required by law, subpoena, or court order; to respond to a government inquiry; or to protect the rights, property, or safety of MCDot, our customers, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to confidentiality protections.

We may also create aggregated or de-identified information that no longer identifies you and use it for any lawful purpose, such as understanding how the Service is used.

4. Cookies and Analytics

We use Google Analytics to understand how visitors use the site and Google Ads to measure whether our ads lead to orders. These tools set cookies and receive information such as pages visited, the ad you clicked and whether you completed an order. When you place an order, we may share a hashed (unreadable) form of your email and phone with Google so it can match the order to an ad click. You can opt out of Google ad personalization at adssettings.google.com and block analytics with the Google Analytics opt-out add-on. You can learn more about how Google uses data at policies.google.com/technologies/partner-sites.

We also keep our own usage records so we can make the site easier to use: the pages you open, the buttons you click, how long you stay, which application steps you complete, and your approximate location from your IP address. These records use a random browser ID stored on your device and never include what you type into forms.

Most browsers let you block or delete cookies through their settings. If you do, some parts of the Service, such as staying signed in to your account, may not work properly. Information about managing cookies across many browsers is available at allaboutcookies.org.

5. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no common industry standard for responding to these signals, the Service does not currently change its behavior when it receives one. You can still use the opt-out tools described above.

6. Text Messages

If you opt in when you order, we text the mobile number you gave us about your order: payment received, steps we need from you, reminders and filing results. Message frequency varies, usually a few messages per order. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help. Opting in is not a condition of purchase, and we still email you about your order if you opt out.

We do not sell or share your mobile number or text opt-in with third parties or affiliates for their marketing. Our text provider (Twilio) processes your number only to deliver our messages.

7. Sensitive Information and Security

Tax IDs are encrypted before they are stored and are never saved in your browser. Access is limited to staff who prepare your filing. We use reasonable administrative, technical, and physical safeguards to protect all of the information we hold, including encrypted connections and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account or information has been compromised, contact us right away at contact@usdotmcs.com.

8. Data Retention

We keep order records, signed authorizations, and related communications for as long as needed to provide the Service, support you with future questions about a filing, resolve disputes, and meet our legal, tax, and accounting obligations. When information is no longer needed, we delete it or de-identify it.

9. Your Choices and Rights

You can review and update much of your information in your account. You may also email us at contact@usdotmcs.com to request a copy of your information, ask us to correct it, or ask us to delete it. We may need to verify your identity before acting on a request, and we may keep certain information where the law requires it or where it is needed to complete a filing you ordered. Information already filed with a government agency is controlled by that agency and cannot be deleted by us.

10. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), gives you additional rights. In the past twelve (12) months, we have collected the following categories of personal information, from the sources and for the purposes described in Sections 1 and 2:

• Identifiers, such as name, email address, phone number, postal address, IP address, and online identifiers
• Sensitive personal information, such as Social Security Number or EIN and account login details
• Commercial information, such as the filings you ordered and your payment history
• Internet or network activity, such as pages viewed and interactions with the site and our ads
• Approximate geolocation derived from your IP address
• Professional or business information, such as your role in your company and your company's operations

Subject to certain exceptions, California residents have the right to:

• Know what personal information we collect, use, and disclose, and to whom we disclose it
• Access a copy of the personal information we hold about you
• Request that we correct inaccurate personal information
• Request that we delete personal information we collected from you
• Opt out of the sale or sharing of personal information
• Limit our use of sensitive personal information
• Not be discriminated against for exercising any of these rights

Sale and sharing. We do not sell personal information for money. Our use of Google Ads conversion measurement described in Section 4 may be considered “sharing” for cross-context behavioral advertising under California law. You can opt out by emailing us as described below. We use sensitive personal information only to provide the filings you request and do not use it to infer characteristics about you.

Making a request. You or an authorized agent may submit a request by emailing contact@usdotmcs.com with the subject line “California Privacy Rights” and your full name, email address, and a statement that you are a California resident. We will verify your request by matching the information you provide with the information we hold, and we may ask an authorized agent for proof of your written permission. We will confirm receipt within ten (10) business days and respond within forty-five (45) days, or tell you if we need more time as permitted by law.

11. Children's Privacy

The Service is designed for businesses and is not intended for anyone under eighteen (18). We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us at contact@usdotmcs.com and we will delete it.

12. Links to Other Websites

The Service may contain links to other websites, including government websites. We are not responsible for the privacy practices or content of those websites, and a link does not mean we endorse or are affiliated with them.

13. Where We Process Information

The Service is intended for businesses operating in the United States. Your information is processed in the United States and in other locations where our service providers operate, which may have data protection laws that differ from those in your state.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the “last updated” date above. Changes take effect when posted.

15. Contact Us

Questions, privacy requests, or deletion requests can be sent to:

Express Compliance LLC
330 Changebridge Rd Ste 101, Pine Brook, NJ 07058
contact@usdotmcs.com