Refund Policy

This Refund Policy applies to all orders placed with Express Compliance LLC, which operates MCDot. It is part of our Terms & Conditions. Each order includes two kinds of charges: our service fee for preparing and submitting your filing, and, where one applies, a government fee that we pay to the agency on your behalf. The sections below explain when each can be refunded.

1. Cancellations Before We File

You may cancel an order at any time before we submit your filing to the agency. If you do, we will refund your full order, including the service fee and any government fee we have not yet paid. To cancel, email contact@usdotmcs.com or send us a message from your account with your order reference. A cancellation takes effect when we receive it, so if your filing has already been submitted by then, the rules in Section 2 apply.

2. After We File

Once a filing has been submitted to the agency, our work on that filing is complete and the service fee is non-refundable, except as described in Section 3. We will email you when each filing has been submitted. Government fees are generally non-refundable by the agency once a filing is submitted, so we are unable to refund them. If an agency does return a government fee to us, we will pass it back to you.

If your order contains more than one filing, each filing is treated separately. You may cancel the filings we have not yet submitted and receive a refund for those items.

3. If We Make a Mistake

If a filing is rejected or contains an error because of something we did, we will correct and resubmit it at no additional charge. If you prefer, we will instead refund the service fee for that filing.

4. Rejections and Delays Outside Our Control

Refunds are not available when a filing is delayed, rejected, denied, or dismissed for reasons outside our control, including information you provided that was inaccurate or incomplete, your eligibility for the registration or authority you requested, missing insurance or process agent filings you were responsible for, or an agency's own processing times and decisions. We will gladly help you understand what the agency needs so you can correct the issue.

5. Orders Waiting on You

Some filings cannot be submitted until you provide additional information or complete a step that only you can do, such as signing in with Login.gov so we can access FMCSA's Motus system for you. We will remind you by email (and by text, if you opted in). If an order is still waiting on you thirty (30) days after it was placed, we may close it. When we do, we refund any government fee we have not yet paid, but the service fee is non-refundable because our preparation work has already been performed. If you complete the outstanding step later, contact us and we will do our best to reopen the order.

6. Time Limit for Refund Requests

Refund requests must be made within thirty (30) days of your payment. Requests received after that period cannot be approved.

7. Pricing and Description Errors

If a service is listed on our website at an incorrect price or with an incorrect description, we may cancel any order placed for it before we file. If you were charged for a cancelled order, we will refund the full amount.

8. How to Request a Refund

Email contact@usdotmcs.com or use the contact form and choose “Refund request.” Include your order reference, the business name on the order, and the reason for your request. We respond within two (2) business days. Approved refunds are issued to the original payment method through our payment provider within ten (10) business days. Your bank or card issuer may take additional time to post the credit to your account.

9. Chargebacks

If you have a concern about a charge, please contact us before disputing it with your card issuer. Most issues can be resolved faster directly with us. If a charge is disputed for a filing we have already submitted, we may provide your signed authorization, order details, and filing confirmation to the card issuer.

10. Contact Us

Express Compliance LLC
330 Changebridge Rd Ste 101, Pine Brook, NJ 07058
contact@usdotmcs.com